When a loved one dies the first point of contact should be to the GP of the deceased. They will certify the death and provide a Medical Certificate of Death. Once certified by the doctor please call us, we provide a 24 hour, round the clock service and will bring your loved one in to our care.
A Medical Certificate of Death records the circumstances surrounding the death of an individual. It details the cause of death but also often includes other information, such as the date and location of death. It’s often confused with the Death Certificate. You can find out more here
When a loved one dies suddenly, a coroner will become involved in order to confirm the cause of death. This process would usually take around a week in which time a certificate is issued to the registrar. At this stage please call us and we will liaise with the coroner to arrange the collection of your loved one.
A coroner will investigate the cause of death, if someone has died unexpectedly. An emergency doctor or the police will make contact in this instance. In some cases a post-mortem will need to take place and in this case they do not need to ask the next of kin’s permission. You can find out more here
The registration of a death is provided by the Registrar of Births, Deaths and Marriages. When someone dies at home, the death should be registered at the register office of the local council. If a death taken place in hospital or in a nursing home, it must be registered at the register office for the district in which the hospital or home is situated. We have provided links to both South Gloucestershire and Bristol City council’s advice pages where you are able to book appointments.
Once you’re loved one is in our care we will be there for you. Supporting our community is our number one priority. We offer a number of services to help you through the grieving process including mental wellbeing audio guides, bereavement counselling, peer support and relaxation/mindfulness guides. Please do not hesitate to pop in or call us.